Terms and Conditions

1. Introduction and general information

1.1. Tucancasino.com (hereinafter referred to as the “Website”, “Operator”, “Company”, or “We”).

1.2. The Company operates under a valid gaming license issued by the relevant authority.

1.3. These Terms and Conditions, together with all additional policies, rules, and guidelines related to our gaming and betting products (collectively referred to as the “Terms”), govern the use of the games, software, and services provided on the Website. Any reference to “you”, “your”, “user”, “customer”, or “player” refers to any individual accessing the Website or using its services.

1.4. By accessing, using, or registering on the Website or any related platform operated by the Company, you confirm that you have read, understood, and accepted these Terms.

1.5. If you do not agree with these Terms, you must immediately stop using the Website and its services.

1.6. The Company reserves the right to amend these Terms at any time, including to comply with legal or regulatory requirements. Continued use of the Website after changes take effect constitutes acceptance of the revised Terms.

1.7. Game rules, explanations, and software-specific conditions provided separately are incorporated into these Terms by reference.

2. License granted and intellectual property

2.1. The Company grants you a limited, personal, non-exclusive, and non-transferable right to access and use the Website and its software for personal entertainment purposes.

2.2. All content, software, trademarks, designs, and intellectual property on the Website are owned by the Company or its licensors. Any unauthorized copying, modification, distribution, or reverse engineering is strictly prohibited.

2.3. Any rights not expressly granted to you remain reserved by the Company. You are responsible for damages arising from unauthorized use and must notify us immediately if such use is detected.

2.4. The Company retains full ownership of the Website, Software, and Services at all times.

3. Your Account

3.1. Legal requirements

3.1.1. By creating an account, you confirm that you are at least 18 years old (or older if required by your local laws) and that online gambling is legal in your jurisdiction.

3.1.2. Residents or users accessing the Website from restricted jurisdictions, including but not limited to the USA, United Kingdom, Netherlands, France, Germany, Sweden, Spain, Australia, sanctioned countries, FATF blacklisted regions, or jurisdictions prohibited by Curaçao or the Anjouan Offshore Financial Authority, are not permitted to register or use the services.

3.2. Account registration

3.2.1. To place bets, play games, or make deposits, you must first create an account.

3.2.2. Registration requires accurate and up-to-date personal information, including contact details and login credentials.

3.2.3. You must register using your real legal identity. The Company may verify submitted information and request corrections in limited circumstances.

3.2.4. You are responsible for keeping your login details confidential. The Company is not liable for losses resulting from unauthorized access caused by your negligence.

3.2.5. Company employees, affiliates, service providers, and their family members are prohibited from holding accounts. Violations will result in permanent closure and confiscation of winnings.

3.2.6. Accounts and associated rights, funds, or winnings may not be transferred, sold, assigned, or pledged.

3.3. Account issues and monitoring

3.3.1. If you forget your password, you may use the password recovery function provided on the Website.

3.3.2. Suspected unauthorized access, cheating, or collusion must be reported immediately.

3.3.3. The Company may void bets or transactions if errors, manipulation, technical issues, or rule violations are detected.

3.3.4. The Company may close duplicate or related accounts and cancel associated bets and transactions.

3.3.5. Additional security measures such as two-factor authentication may be applied.

3.4. Player declarations

By registering an account, you confirm that all information provided is accurate, funds used are legally obtained, you accept the risk of losses, you will not engage in fraudulent or prohibited activities, and you will comply with all applicable laws.

3.5. Account closure

3.5.1. You may request account closure at any time through customer support.

3.5.2. Permanent closure requests are subject to a 30-day cooling-off period before reactivation may be requested.

3.5.3. The Company determines repayment methods for remaining balances.

3.5.4. The Company reserves the right to terminate accounts at its discretion.

4. Deposits

4.1. Deposits must be made using approved payment methods registered in your own name and funded by lawful sources.

4.2. Deposit limits, currencies, and processing times depend on the selected payment method.

4.3. The Company is not a bank and does not insure player funds.

4.4. All wagers and payouts occur in the currency used for betting.

5. Bets

5.1. Bets may only be placed within the available account balance.

5.2. The Company sets minimum and maximum betting limits.

5.3. The maximum daily winnings are capped at €100,000 or equivalent.

6. Withdrawals

6.1. Withdrawals are subject to identity verification and wagering requirements.

6.2. Processing times vary by payment method and verification status.

6.3. Withdrawal limits apply daily and weekly.

7. Bonuses

7.1. Bonuses are optional and governed by specific terms.

7.2. Bonus abuse, including multi-accounting, results in forfeiture of bonuses and winnings.

7.3. Only one bonus may be active at a time.

8. KYC verification

The Company applies strict Know Your Customer procedures to prevent fraud and money laundering. Players may be required to submit identification and financial documents.

9. Prohibited activities

Fraud, collusion, cheating, misuse of software, multi-accounting, underage play, and unlawful activities are strictly forbidden.

10. Software errors

Technical errors may result in bets being voided. The Company is not responsible for losses caused by system malfunctions.

11. Liability limitations

The Website and services are provided “as is”. The Company’s liability is limited to the lesser of €500 or the amount wagered.

12. Responsible gambling

Gambling should remain entertainment. Self-exclusion and support tools are available upon request.

13. Privacy policy

The Company collects and processes personal data in accordance with applicable data protection laws.

14. Communication

All official communication must be conducted via registered email or customer support channels.

15. Complaints

Complaints should first be addressed to customer support. Unresolved matters may be escalated according to the outlined procedure.

16. External links

The Company is not responsible for third-party websites linked from the Website.

17. Fraud, cheating, and criminal activity

Accounts involved in fraud or unlawful behavior may be suspended and reported to authorities.

18. Final provisions

These Terms are governed by the laws of Curaçao. The English version prevails in case of discrepancies. If any provision is deemed invalid, the remaining Terms remain in effect.